Privacy Policy

Information we may collect

To provide a safe and functional gambling service, Lucky Draw Casino may handle information supplied by a player, created through account activity or collected automatically when the website is used. The information collected depends on the services used, the player's interactions with the website and the checks that may be required before an account can be opened or maintained.

Account and personal details

Account information may include a player's name, date of birth, contact details, username, account preferences and information needed to manage access to the account. It may also include communications with customer support, records of requests and information provided when a player reports a problem or asks for help. Players should provide accurate and current information and should not submit another person's personal information unless they are authorised to do so.

Verification, payment and activity records

Where appropriate, the site may handle identity and age verification information, including copies or details from verification documents. This information can be used to confirm that an account belongs to the person using it, support responsible operation of the service and help prevent fraud, identity misuse and other prohibited activity. Payment and transaction records may include deposits, withdrawals, payment method details, transaction amounts, dates, account balances and related payment status information. Complete payment card details may be handled by payment providers rather than stored directly by the site.

Technical and usage information

When a player visits or uses the website, technical information may be collected. This can include an internet protocol address, browser type, device type, operating system, language settings, approximate location information, pages viewed, links used, login events, session information and error or performance data. The site may also receive information about how players interact with features, games and account functions.

How information is used

Personal information is handled for purposes connected with operating the website, providing account services and maintaining a secure and reliable experience. The purposes may include the following:

• Creating, maintaining and administering a player account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and account ownership where checks are required.
• Detecting, investigating and preventing fraud, money laundering, account takeover, collusion, cheating and other unlawful or prohibited activity.
• Providing customer support, responding to questions and resolving complaints or technical issues.
• Sending service messages about account security, transactions, changes to services or other information necessary to administer the account.
• Improving website performance, usability, security, games and related services.
• Understanding general usage trends and testing technical features.
• Meeting legal, regulatory, court, tax, accounting and other compliance obligations that apply to the service.
• Protecting the rights, property, safety and security of Lucky Draw Casino, its players and other people.

Where marketing messages are sent, they may be based on information such as account preferences, previous interactions or consent where consent is required. Players can withdraw consent to marketing at any time by using an unsubscribe option in a message or by contacting support@luckydrawcasino.click. Withdrawing marketing consent will not necessarily stop essential service communications, such as security notices, transaction confirmations or important account updates.

Sharing information

Information may be shared where it is needed to provide the service or meet a legitimate operational, security or legal purpose. This may include sharing relevant information with payment providers, identity and verification services, technology and hosting providers, customer support tools, fraud prevention services, professional advisers and other suppliers that help operate the website. Service providers may process information only for appropriate business purposes and may be subject to confidentiality and security obligations.

Information may also be disclosed where required or permitted by law, in response to a lawful request, to protect the safety of a person or to investigate suspected fraud or unlawful conduct. If information is processed outside Australia, appropriate steps may be taken to support its protection and lawful handling. Information will not be sold as a general product for unrelated third-party marketing.

Cookies, analytics and security

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep players signed in, support account and security functions, understand website usage and improve performance. Some cookies may be necessary for the website to work correctly, while others may help measure traffic or remember preferences. Cookies may be placed by the website or by service providers supporting particular features.

Players can manage or delete cookies through their browser settings. Browser controls may allow a player to block some or all cookies, receive a warning before a cookie is stored or remove existing cookies. If cookies are disabled, some website features may not work as intended, and account or security functions may be affected. Browser settings differ, so players should check the help information for their chosen browser.

Security measures

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, misuse, alteration, loss or disclosure. These measures can include access controls, authentication processes, monitoring, secure connections and procedures for handling security incidents. No website, online account or method of transmission can be guaranteed to be completely secure. Players should choose a strong, unique password, keep login information confidential, use only trusted devices where possible and contact support promptly if they suspect unauthorised account activity.

Retention of information

Information is generally kept for as long as it is reasonably needed for the purposes described in this policy, to provide services, resolve disputes, maintain business records, protect security or meet legal and compliance obligations. Some records must be kept for a period required by law even after a player closes an account. The length of time may depend on the type of information and the reason it was collected. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and choices

Depending on the circumstances and applicable privacy requirements, players may have rights concerning the personal information held about them. These rights can include asking for access to information, requesting correction of inaccurate or incomplete information, asking for deletion and withdrawing consent to marketing. A request may need to be verified so that information is not disclosed to the wrong person.

How to make a request

To exercise privacy rights or ask a question about the handling of personal information, contact support@luckydrawcasino.click. In your request, explain what you are asking for and provide enough information to help identify the relevant account or records. Do not send unnecessary payment details, passwords or sensitive documents by email. If identity verification is needed, further instructions may be provided through an appropriate channel.

1. Access: ask for a copy of personal information held about you, subject to applicable exceptions and verification requirements.
2. Correction: ask for inaccurate, out-of-date or incomplete information to be corrected or updated.
3. Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. This request may be limited where records must be retained by law, for security, dispute resolution or other valid purposes.
4. Marketing consent: withdraw consent to promotional communications at any time. This does not affect processing already carried out lawfully before consent was withdrawn.

A privacy request will be considered in line with applicable requirements. There may be situations where access, correction or deletion cannot be completed immediately or in full, including where doing so could affect another person's privacy, compromise security, interfere with fraud prevention or conflict with a legal record-keeping obligation. If this occurs, the reason will be explained where appropriate.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The current version will be made available on the website, with the latest update date shown where appropriate. Players should review the policy periodically, particularly before continuing to use an account after a material change.

If a change significantly affects how personal information is handled, additional notice may be provided through the website, by email or through an account message where appropriate. Continued use of the website after an updated policy is published may indicate that the player has read the revised information, subject to any consent or notice requirements that apply.

Questions, access requests, correction requests, deletion requests and requests to withdraw marketing consent should be sent to support@luckydrawcasino.click. This email address is available for privacy and data-related requests.