Responsible Gaming

Gamble for entertainment, not income

Online gambling involves financial risk. Every bet has the possibility of a loss, and there is no guaranteed way to predict or control an outcome. Previous results do not determine future results, and a losing run does not mean that a win is due. Gambling systems, patterns and strategies cannot remove the element of chance.

Before you play, decide how much money and time you are comfortable spending. Treat that amount as an entertainment expense, similar to spending on a meal, a film or another leisure activity. Once your budget or time limit has been reached, stop playing. Do not increase your budget because of a loss, and do not use money intended for essentials such as rent, mortgage payments, bills, food, education or other important commitments.

Practical steps before you start

• Set a gambling budget that is separate from your household and essential spending.
• Decide how long you will play and use a reminder to help you finish on time.
• Only use funds that you can afford to lose without affecting your wellbeing or responsibilities.
• Avoid gambling when you are upset, stressed, tired, affected by alcohol or affected by another substance.
• Do not borrow money, use credit for gambling or sell possessions to continue playing.
• Keep gambling separate from work, study, family time and other important activities.
• Remember that taking a break is always an option, whether you are winning or losing.

It can be useful to keep a personal record of deposits, withdrawals, time spent playing and the way gambling makes you feel. A clear record may help you identify changes in your behaviour that are easy to overlook during play. Consider reviewing your activity regularly and be honest with yourself about whether gambling remains affordable and enjoyable.

Recognising when gambling may be becoming a problem

Problem gambling can affect people from all backgrounds. It may develop gradually, and a person may not recognise the impact until it begins to affect money, relationships, work, study, health or daily routines. You do not need to wait for a crisis before asking for support. Speaking with someone early can make it easier to understand what is happening and decide on practical next steps.

Possible warning signs

• Spending more time or money gambling than you planned.
• Trying to win back losses by placing larger or more frequent bets.
• Feeling restless, irritable or anxious when you try to stop or reduce gambling.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
• Hiding gambling activity, losses or account transactions from family, friends or colleagues.
• Borrowing money, missing payments or using essential funds to gamble.
• Gambling to escape sadness, stress, loneliness, anger or other difficult feelings.
• Arguing with people close to you because of gambling.
• Neglecting work, study, health, sleep or personal responsibilities.
• Continuing to gamble despite knowing it is causing harm.
• Feeling regret, shame or distress after gambling but returning to play repeatedly.

One warning sign does not automatically mean that you have a gambling disorder, but it is a reason to pause and review your behaviour. If several signs apply to you, consider stopping play and seeking confidential support. You may also wish to tell a trusted person what is happening so that you do not have to manage the situation alone.

Questions to ask yourself

1. Can I afford the amount I have spent without affecting essential expenses?
2. Have I gambled for longer or spent more than I intended?
3. Have I tried to hide the amount or frequency of my gambling?
4. Would I feel comfortable discussing my gambling with someone I trust?
5. Am I gambling because I want entertainment, or because I am trying to change how I feel?
6. What would happen if I stopped gambling today?

Tools to help you stay in control

Responsible gaming tools can help you manage your activity before it becomes difficult to do so. Depending on the options available through your account, you may be able to set deposit limits, spending limits, loss limits, session reminders, time limits or cooling-off periods. These controls are intended to support informed decisions and should be considered part of your personal gambling plan.

Choose limits based on what you can genuinely afford, rather than on what you hope to win. A limit should not be increased to cover losses or extended simply because you are currently winning. If a limit no longer feels suitable, consider reducing it or stopping play. Any change to account controls may be subject to applicable requirements and processing arrangements.

Taking a break or closing your account

If you want to step away from gambling, you can request a temporary break, a cooling-off period or account closure where these options are available. Be clear about the length and purpose of the break. A break can provide time to review your spending, speak with someone you trust and access professional support. Do not create another account or use another person's account to avoid a restriction or continue playing during a break.

If you believe you may be losing control, consider using the strongest restriction available rather than relying only on willpower. Remove saved payment details where possible, reduce access to gambling websites or applications, and ask a trusted person to help you manage finances for a period of time. You can also consider banking or device controls that limit access to gambling transactions or websites, where those controls are available to you.

Protecting your account

• Keep your login details private and do not allow another person to gamble through your account.
• Use account and payment methods responsibly and review transactions regularly.
• Make sure your personal details and age information are accurate.
• Do not try to bypass account restrictions, verification requirements or responsible gaming controls.
• Contact the available support channel if you notice activity that you do not recognise or if you need help applying an account restriction.

Getting support in Australia

If gambling is affecting your finances, relationships, mental health or daily life, confidential help is available. You can speak with a qualified gambling counsellor, a health professional, a financial counsellor or a community support service. Australian state and territory services provide information and assistance for people experiencing gambling harm, and national support resources may also be available. Search for an official Australian gambling support service in your state or territory, or ask a doctor or community organisation how to find appropriate help.

You may find it easier to ask for help if you prepare a few details first, such as how often you gamble, how much you have spent, whether you have borrowed money and how gambling has affected your life. You do not need to have exact figures or a complete explanation before making contact. Support workers can help you understand your options, create a plan and identify additional services for financial, emotional or relationship concerns.

Supporting someone else

If you are worried about another person's gambling, choose a calm time to talk. Explain what you have noticed and how it affects you, using specific examples rather than blame or accusations. Encourage the person to use gambling controls and seek professional support, but remember that you cannot control another person's decisions. Protect your own finances by keeping bank accounts, passwords and important documents secure, and avoid lending money to cover gambling losses.

If a gambling problem is creating immediate danger, serious financial risk or a threat to someone's safety, seek urgent assistance from appropriate emergency or crisis services in your area. If you feel overwhelmed, unsafe or at risk of harming yourself, contact emergency services or a crisis support service immediately.

Our approach

Lucky Draw Casino aims to provide clear information about safer gambling and to support players who want to manage or stop their gambling. We may ask for information to verify age, identity or account activity and may apply account restrictions where required by applicable law, our procedures or responsible gaming considerations. We cannot guarantee that gambling will be risk-free, prevent every loss or provide a solution for gambling harm. The most effective step is to set limits before playing, follow them consistently and seek help as soon as gambling no longer feels enjoyable or affordable.