Lucky Draw Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Lucky Draw Casino in relation to your use of the website, account services and gaming services. They apply to all visitors, registered customers and anyone who accesses or uses any part of the website. Other policies displayed on the website, including the Privacy Policy and Responsible Gambling information, may also apply and should be read together with these terms.

By registering an account, accessing a game, making a payment or otherwise using the website, you agree to be bound by these terms. If you do not agree with any part of them, you must not use the website or its services. We may update these terms from time to time. Updated terms will apply from the date they are published, unless a different effective date is stated. You should check this page regularly for changes.

The website is intended for people who are legally permitted to participate in online gambling in Australia. You are responsible for checking the laws that apply to you and for complying with them. Access to the website may be restricted in some locations. We do not invite or permit participation where online gambling is unlawful.

Eligibility

• You must be at least 18 years old to register or play.
• You must provide accurate, current and complete information when creating or maintaining an account.
• You must use the website only for your own personal and lawful purposes.
• You must not allow another person to use your account or access your account credentials.
• You must not use the website if you are prohibited from gambling by law, by a court, by an exclusion arrangement or by an account restriction.

2. Accounts, verification and security

You may need to create an account before using certain services. You are responsible for ensuring that the information in your account remains accurate. If your personal details change, you should update them through the available account tools or contact the relevant support channel provided on the website.

We may ask you to verify your identity, age, location, payment method or other information before allowing access to particular services, processing transactions or completing a withdrawal. Verification checks may be required by law, by our internal procedures or by payment and security providers. You agree to provide information and documents that are genuine, readable and reasonably requested for these purposes.

You must keep your username, password and other account information confidential. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access. You should choose a strong password, avoid reusing it on other websites and log out after using a shared device. If you believe your account has been compromised, stop using it and report the issue through the support options available on the website.

Only one account may be held by each customer unless we expressly agree otherwise. Opening, controlling or using multiple accounts, or creating an account for another person, may result in account suspension, cancellation of transactions or other action permitted by these terms. We may close or restrict an account where information cannot be verified, where activity creates a security concern or where these terms may have been breached.

Prohibited conduct

• Using the website for fraud, money laundering, unlawful activity or any purpose that is not authorised by these terms.
• Attempting to manipulate games, payment systems, promotions, account systems or technical features.
• Using software, devices, bots, scripts or other tools intended to obtain an unfair advantage.
• Interfering with the website, introducing malicious code or attempting to access restricted systems or another customer’s account.
• Providing false information, using another person’s payment method without authority or disguising the source of funds.

3. Deposits, withdrawals and gaming activity

Available payment methods, processing requirements and any applicable conditions are shown on the website. You must use a payment method that belongs to you or that you are authorised to use. Payments may be subject to checks by financial institutions, payment providers and security systems. We may refuse, delay or reverse a transaction where it appears to be unauthorised, irregular, unlawful or inconsistent with these terms.

You should only deposit money that you can afford to lose. A deposit is not a loan, and gambling should not be used as a way to resolve financial difficulties. You are responsible for reviewing the amount before confirming a transaction. Subject to applicable law and any displayed rules, funds credited to your account are intended for the services offered through the website and are not to be transferred, sold or assigned to another person.

Withdrawal requests may require identity, account and payment verification. We may return funds through an appropriate payment method and may apply reasonable checks to confirm that the destination belongs to you. Processing times can depend on verification, the selected payment method, financial institutions and other external factors. Any conditions that apply to a particular transaction will be shown before or during the relevant process.

Games and results

Games are governed by the rules displayed for the relevant game or service. You should review those rules before participating, including information about stakes, outcomes and any available features. Where a game uses a random number generation system or another approved outcome system, results are determined by that system. Results recorded by the website will generally be treated as final, except where there is a clear technical error, a malfunction or another circumstance requiring correction.

If a game, transaction or account balance is affected by an obvious error, technical failure, interruption or incorrect display, we may take reasonable steps to correct the issue. This may include cancelling affected activity, correcting a balance or returning an affected amount. We will not knowingly enforce an outcome that resulted from a clear error where correction is required by law or is reasonably necessary to maintain the integrity of the service.

Promotions and offers

Any promotional offer is subject to the specific terms displayed with that offer. Those terms may include eligibility requirements, time limits, participation conditions, wagering requirements or restrictions on withdrawals. If promotional terms conflict with these general terms, the specific promotional terms will apply only to the extent of that conflict. We may withdraw or amend an offer where permitted, including where there is suspected misuse, an error or a legal or operational reason.

4. Responsible gambling, privacy and website use

Lucky Draw Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a guaranteed way to make money. Before playing, consider setting a budget and time limit. Never chase losses, gamble with money needed for everyday expenses or play when affected by alcohol, medication or other substances.

Tools and account controls may be available to help you manage your activity, such as deposit limits, activity information, time reminders, temporary breaks or self-exclusion. The available options and how they operate may be explained in the Responsible Gambling section or account area. You should use these controls as soon as you feel gambling is becoming difficult to manage. If you request a restriction or self-exclusion, you must not attempt to open or use another account to avoid it.

You are responsible for keeping your devices and login details secure. We are not responsible for activity that results from your failure to protect your account, except where responsibility cannot lawfully be excluded. You should also use suitable security software, maintain updated devices and avoid accessing your account through unsafe or public connections.

Our collection, use, storage and disclosure of personal information is explained in the Privacy Policy. By using the website, you acknowledge that information may be handled for account administration, identity verification, payments, security, customer support, legal compliance and responsible gambling purposes. We may use cookies and similar technologies in accordance with the information provided on the website.

The website and its content are provided for personal use. You must not copy, modify, distribute, publish, sell, frame or commercially exploit website content without permission. You must not use the website in a way that could damage its operation, interfere with other customers or infringe the rights of Lucky Draw Casino or another person.

5. Suspension, liability and general legal terms

We may suspend, limit or close an account where we reasonably believe that these terms have been breached, information is inaccurate, activity is suspicious, a payment is unauthorised, a responsible gambling intervention is required or continued access is not appropriate. We may also suspend services temporarily for maintenance, technical problems, security reasons, legal requirements or other operational reasons.

If an account is closed, you must stop using the website. Subject to applicable law, any valid balance may be dealt with after relevant checks and the resolution of outstanding transactions. We may withhold or recover amounts connected with fraud, unlawful activity, misuse, a breach of these terms or a clear technical error. Account closure does not remove rights or obligations that arose before closure.

We take reasonable steps to keep the website available and secure, but online services cannot be guaranteed to operate without interruption or error. To the extent permitted by law, we are not responsible for losses caused by events outside reasonable control, including telecommunications failures, device problems, payment provider issues, malware, outages, maintenance or changes in law. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.

You are responsible for any taxes, duties or reporting obligations that may apply to you in connection with your use of the website or receipt of funds. You should obtain independent professional advice if you are unsure about your obligations.

Questions and complaints

If you have a question, believe there is an error or wish to make a complaint, use the customer support channels made available on the website. Please provide enough information for the matter to be reviewed, including relevant dates, transaction references and a clear description of the issue. We may request further information before responding. Complaints are reviewed in accordance with applicable procedures and law.

Governing law

These terms are intended to operate in accordance with the laws that apply to the services and your use of the website. If any provision is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, while the remaining provisions continue to apply. These terms, together with the other policies and rules referred to on the website, represent the agreement governing your use of Lucky Draw Casino.